A: Rent is due on the 1st of each month and is considered late if not received in the office by the 3rd (third). Late fees are applied to all payments that are received in our office as of the 4th (fourth), and that is also the day that all 3 day pay or vacate notices are posted for those tenants who have not paid rent.
You may pay primarily through your tenant portal. If unable you may use the drop box at our office or USPS. Please note that funds must be received by the due date. The postmark is not relevant. Do not send money orders in the mail. More residents have lost out on a month’s worth of rent this way than you would think. The best, safest method is using your checking account through your tenant portal. You can even set up autodraft to make sure that you never have to worry about a late fee.
Our business and mailing address is:
Captex Property Management C/O Westbank Management
4515 Manchaca Rd Ste#100, Austin, TX 78745
The office is open Monday to Friday from 9:00 AM to 4:00 PM,. If the office is closed, please use the drop box labeled David Johnson Realty on the rear of the building to deposit any checks, money orders, keys or correspondence. Please do not put any cash in the drop box and make sure that your payment specifies your rental address.
A: Occasionally this is an option based on the criteria for your particular property. For more information, please refer to your rental agreement or contact your property manager.
No property owners will approve an occupancy for the following breeds of dogs: Rottweilers, Pit bulls, Doberman Pinschers, Chow Chows, Akita’s, Siberian Huskies, Alaskan Malamutes, Presa Canarios, Staffordshire Terriers, Wolf Hybrids and German Shepherds.