Your property is our priority, so we are fast to initiate response to non-emergency maintenance requests via phone and our website within 24 business hours. Emergency maintenance is available 24 hours a day to handle late night, holiday, and weekend urgent resident calls.
We work with bonded and insured companies that provide maintenance services quickly and professionally, and whenever possible we follow up on maintenance calls with resident surveys to ensure their satisfaction. This system has created a strong relationship with our residents that pays dividends in longer leases for property owners and better care of the property in general.
When residents reach out, we respond. Whether residents call or use our online request form, our experienced maintenance crew is ready to initiate a response within 24 business hours. As always, emergencies are met with an immediate response.
To ensure our residents are satisfied, we follow up on maintenance requests with a short survey and keep tabs on our overall performance in our annual review of services with residents.
This is part of our commitment to finding the best residents for your property who will renew their leases year after year. Industry-wide, the number one reason cited by tenants who move is that their maintenance calls were not attended to in a timely manner or were not completed properly. It is better to replace a $300 appliance and renew a tenant’s lease than to lose a month or more of rent because an unsatisfied resident vacated at the end of a lease. Quick response time means more satisfied residents, longer leases, and less overall expense for property owners.
"When our air conditioning went out, it was the middle of a Texas heat-wave. We have young kids at home, and we would almost certainly have had to take them out of town to a relative’s house if it weren’t for the quick response we got from Captex. I used the online form, and had a call from Scott within a few hours. There was someone out to fix it before I had to put the kids to bed the next day."